 Frequently Asked Questions About Professional Assembly
If you cannot find the answer to your question in this table of
contents then please give our customer service department a call during normal business hours
at 706-232-5704.
- How do I place an
order for assembly?
- Is
there a minimum order for assembly and delivery?
- Is there a set price
for delivery?
- Do I
have to be present at the time of assembly?
- What
form of payment do you accept for assembly?
- When can I have my
assembly done?
- Can I request a
specific appointment time?
- Who do I call to
change or cancel an appointment?
- What happens if I
forget to cancel an appointment?
- Will your technician
move the assembled furniture?
- How long will the
assembly take?
- Will the technician
remove the cartons when done?
- Is there a warranty on
the assembly work?
- What if the technician
discovers a broken or defective item during assembly?
- Who do I contact if I
have a question or customer-related issue?
Once you have purchased your product or after it is delivered to your home or
office, you can contact us by phone or
email
to schedule an appointment for delivery and/or assembly.
Our customer service hours are Monday through Friday, 8:00 a.m. to 5:00 p.m.
(EST) and Saturday, 9:00 a.m. to 6:00 p.m. (EST.) Please provide the model
number or SKU from your receipt, manufacturer, and city location of pick up for
delivery, if applicable.
Yes, The minimum assembly fee is $69.00 for in home assembly with an
additional fee for delivery based on location. We do offer discounts for
multiple items and in store assembly. Call or
email
us for pricing.
No, delivery fee's vary depending on mileage from the store where the product
was purchased, number of pieces and number of technicians required. If stairs
are involved, there will be an extra charge.
Yes, an adult 18 years of age or older must be at the residence. You will be
asked to sign a customer satisfaction form at the completion of service.
Superior Retail accepts MasterCard, Visa, or Telecheck or Check by Phone. You
will be asked about your method of payment at the time your appointment is
scheduled.
Our regular assembly times are Monday through Saturday, from 8:00 a.m. to
5:00 p.m. Due to the time period for assembly of certain items, late
appointments may not be available.
We will note a morning or afternoon preference when we take your order.
Please let us know in advance of your need, if possible, since periods of heavy
customer demand may bar us from dispatching a technician on short notice.
Please call the technician who you originally made the appointment with. If
you are unable to contact them call our office and be prepared to provide your
name, address, city, state, phone number, the technician's name and, if
applicable, the assigned work order or sales check number.
If your original scheduled appointment is more than 24 hrs away you can
email
us with the above information and notify us of the need to change or cancel an
appointment. We will contact you as soon as possible to verify your request and
schedule an appointment to meet your needs.
There will be a trip charge of $35.00 for all visits made, if our services
are not required. Cancellations must be made 12 hours in advance.
Technicians will not move furniture either before or after the assembly. The
customer is responsible for having the furniture placed in the room where it is
to be assembled prior to the Technician's arrival. Technicians will position RTA
furniture in the room once the furniture has been built. Products which are
being delivered and assembled will be placed in the area you designate.
Because assembly times vary depending on the number and size of the pieces,
we cannot quote or commit to specific time requirements. Usually assembly takes
between one and two hours, but more complex pieces can take up to six
hours.
Technicians will not remove cartons from the premises; however they will
break the cartons down and place them in an area you designate for trash.
Superior Retail
Services offers a 90-day warranty on assembly workmanship
from the day of assembly. This does not supersede the manufacturer's warranty on
the product itself.
The technician will assist you in re-ordering the part, which will be sent
directly to you. When the part arrives, call the technician or our office to
schedule an appointment for completion.
All replacement parts or units will be the responsibility of the customer unless
Superior Retail
Services has a prior contract with the store that provides for
replacements. Please ask for further information when your appointment is made.
Call or email
our office to discuss any customer related issues. Be prepared
to provide your name, address, city, state, phone number, the technician's name
and, if applicable, the assigned work order or sales check number.
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